Fixed Ops Leaderboard

PULSE is a real-time Fixed Ops KPI leaderboard that visually tracks service advisors and technician performance, including sales, ROs, appointments, hours, ELR, efficiency and more.

DMS-Connected reports are shown on staff-facing TVs, desktops, and mobile, ensuring accurate and immediate tracking.

DMS systems bury your data in reports — PULSE Fixed Ops Leaderboards puts it front and center, live, where your team can see it and act on it instantly.

Reports are great for making decisions based on past performance, but they are NOT good at motivating your staff to sell more and exceed their goals TODAY. This is where leaderboards on TVs and mobile come in - to incentivize your advisors and techs and increase dealer profits.

You can track service RO count, hours , effective labor rate, dollars per RO, customer pay vs. warranty, CSI, shop efficiency, upsells, and more. The system has a full suite of motivator boards for advisors and technicians.

Most Fixed Ops Managers review reports from the past week's performance. This doesn't improve performance, it recaps it.

When the performance is displayed live and is visible in real-time, everyone knows where they stand. It creates a culture of accountability, healthy competition, and focus.

Absolutely. You can create separate boards or filters for advisors, technicians, including breaking reports down by customer pay, warranty and internal tickets. The system includes staff performance evaluations for individual coaching and goal setting.

Yes. We support most major DMS platforms and the system automatically updates every 15 minutes with new information as you go through the day. 

Yes. You can stack multiple KPIs reports into one clean display with visual indicators, goals, and performance bars. The reports rotate based on customized settings and frequency. 

Common locations include the advisor desks, tech locker area, break rooms, and service manager offices — anywhere your team can stay dialed in. The key reports are displayed on staff-facing TVs, while all reports and performance evaluations are available on the desktop at any time.

Visibility into key metrics and goals like hours per RO, dollars per RO, total sales, and show percentage gives advisors instant feedback and motivates them to hit targets.

Managers can spot trends, identify coaching moments, and intervene earlier — rather than waiting for end-of-day or end-of-month reports. Managers can access all reports, including storewide reports and staff performance evaluations, and easily access team KPIs with a few clicks.

No. Any modern TV with HDMI input and HD resolution will work. We can recommend size and placement based on your shop layout. Our media player connects by HDMI Cable to your TV and to the internet by WIFI. Setup is easy and our onboarding team is available to help.

A customized media player will ship a few days after the agreement is signed. Once we have your DMS data and preferences, you'll be dialed in, and the system will update automatically going forward. Our team is available for training or support.