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Customer Support

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Please complete the form below to contact our support team. For content updates or any other support inquiries, please email support@ddsmail.co.

frequently asked questions

There are several reasons why dealers use digital signs:

  • Inform Customers
  • Up-sale Customers
  • Create an Elevated Experience
  • Boost Staff Morale
  • Increase Profits

Dealers spend millions of dollars to spread a message and drive traffic to their store. In most situations, the marketing stops at the front door.

From the sales side, the right messaging can influence the buying decisions of the customer. A sales appointment board greets customers, video walls and showroom tvs WOW customers, and sales leaderboards motivate staff.

Service customers are already in your store to spend money and digital signs help them spend more with transparent pricing, greeter boards, comparison charts and much more.

In the lounge, dealers have a captive audience that already feels comfortable doing business with them. With the right marketing message, dealers can move customers from service to sales to take a test drive while they wait, add on additional services, and reinforce the buying messages.

Displaying the right content at the right time, to the right person will increase overall service revenue, PVR, retention and overall dealership profitability.

This is more a philosophical question than one of function. We have stores that sell less than 100 cars a month that add systems throughout. We have stores that sell 500 cars that have a single screen. And we have everything in the middle.

The answer comes down to management, not facility or function. If the dealer wants to invest in the customer experience, motivating staff and seeing value in these — then Digital Signs will work for your store.

Digital signs aren’t a switch you turn on, like lead generation. It’s marketing that yields the best return on investment when there is an immersive experience with a comprehensive message. SImply adding a digital screen without a customized message will have less impact than a suite of services throughout the store.

With this in mind, each store has a different philosophy on the in-store experience. The dealers that invest in the in-store experience separate themselves from the competition and create a memorable experience for their customers. While most dealers say they are ‘different’ few show it in a positive light.

Digital signs will work for EVERY dealership, if the dealership is willing to customize the solutions to meet their needs. That’s what makes the Digital Dealership System the best partner for your store — we offer everything from a single screen to a complete system. We are happy to grow with you and maximize your return on investment.

Marketcenter provides dealers with discounts of up to 40% on the basic programs. DMS integrated programs are discounted 20% plus DMS fees. Premium and installed solutions such as video walls and turn-key solutions are quoted for each dealer. Overall pricing will depend on the services the dealer requires.

The Digital Dealership System offers the most comprehensive suite of in-store digital sign solutions for the modern dealership. Not only do we solely focus in automotive, but we are integrated with the DMS/CRM systems that cover 95% of dealerships today. Our integrated solutions are unmatched, and we have award winning customer service.

The Digital Dealership System offers managed services, allowing dealers to focus on running their store and taking care of customers. From prescreened and edited content to menu and dealer content updates, we address customer concerns within 24 hours. Our average response time to close a ticket is less than 90 minutes.

The Digital Dealership System solutions are flexible to work with dealers budget and current technology while meeting their growing needs. From a single system to a full store implementation, we have solutions to meet every budget.

You can visit our main website – www.digitaldealershipsystem.com and you can see an overview video on YouTube here: https://www.youtube.com/watch?v=t5HOCGD3Xzo

We also encourage you to schedule a call with your management team (https://bit.ly/41cl60X)

Yes! We want to maximize your investment and share our experience with you. We’re dedicated to ensuring the effectiveness of installation and ensure you have the right product mix for your dealership. Please schedule a call with your representative to review your account.

The Digital Dealership Systems works off Windows-based media players that are connected to the dealer network by wired or wireless access. We have found that Windows-based systems are more reliable and easier to support than streaming systems, such as android, stick systems or TV-based systems.

Each media player has a subscription for a single layout or profile. The media player HDMI out can be split to as many monitors as required that will all play the same content. For instance, a single media player can power 10 TVs in the showroom, reducing the dealer’s subscription costs and creating a more homogonous customer experience.

With our integrated products, no customer data is stored on the device. Customer privacy and data protections are considered paramount to the offerings. All data is secure and monitored. Data is updated regularly, depending on the connection and data points available.

Contact your representative for more specific information about your installation.

The Digital Dealership System offers a variety of content solutions for the lounge.

LIVE TV – 1080P in from your cable service to our media player, where we wrap the signal in your marketing and service status and output in 1080P. This is a pass-through connection, allowing customers to watch any channel uninterrupted.

ddsTV – Commercial Free, Family-Friendly Content that is mixed with manufacturer and dealer provided content. All clips are less than 10 minutes and updated regularly. Content is less than 90 days old and new content is added all the time. All content is pre-screened to ensure compliance with our strict rules. Manufacturer videos are updated automatically and dealers can provide their own videos, such as finance programs and other vendor videos.

Commercial Replacement – this patented service works with Cable or Satellite TV and replaces commercial that regularly show up with dealer and manufacturer videos before going back to Live TV. It works with any channel by finding the start of the commercial break and triggering the video library to play.

You can visit our main website – www.digitaldealershipsystem.com and you can see an overview video on YouTube here: https://www.youtube.com/watch?v=t5HOCGD3Xzo

We also encourage you to schedule a call with your management team (https://bit.ly/41cl60X)

The Digital Dealership System offers a variety of services that can be installed on an ala carte or turn-key install basis. While Basic services start at $99/m and Pro Services start at $299/m packages are available to meet the needs of dealerships. Turn-key solutions including screens, installation, services and consultation start at $1500/m/store depending on the services selected and the number of monitors.

Yes! We want to maximize your investment and share our experience with you. We’re dedicated to ensuring the effectiveness of installation and ensure you have the right product mix for your dealership. Please schedule a call with your representative to review your account.

You can visit our main website – www.digitaldealershipsystem.com and you can see an overview video on YouTube here: https://www.youtube.com/watch?v=t5HOCGD3Xzo

We also encourage you to schedule a call with your management team (https://bit.ly/41cl60X)

Marketcenter provides dealers with discounts of up to 40% on the basic programs. DMS integrated programs are discounted 20% plus DMS fees. Premium and installed solutions such as video walls and turn-key solutions are quoted for each dealer. Overall pricing will depend on the services the dealer requires.

This is more a philosophical question than one of function. We have stores that sell less than 100 cars a month that add systems throughout. We have stores that sell 500 cars that have a single screen. And we have everything in the middle.

The answer comes down to management, not facility or function. If the dealer wants to invest in the customer experience, motivating staff and seeing value in these — then Digital Signs will work for your store.

Digital signs aren’t a switch you turn on, like lead generation. It’s marketing that yields the best return on investment when there is an immersive experience with a comprehensive message. SImply adding a digital screen without a customized message will have less impact than a suite of services throughout the store.

With this in mind, each store has a different philosophy on the in-store experience. The dealers that invest in the in-store experience separate themselves from the competition and create a memorable experience for their customers. While most dealers say they are ‘different’ few show it in a positive light.

Digital signs will work for EVERY dealership, if the dealership is willing to customize the solutions to meet their needs. That’s what makes the Digital Dealership System the best partner for your store — we offer everything from a single screen to a complete system. We are happy to grow with you and maximize your return on investment.

There are several reasons why dealers use digital signs:

  • Inform Customers
  • Up-sale Customers
  • Create an Elevated Experience
  • Boost Staff Morale
  • Increase Profits

Dealers spend millions of dollars to spread a message and drive traffic to their store. In most situations, the marketing stops at the front door.

From the sales side, the right messaging can influence the buying decisions of the customer. A sales appointment board greets customers, video walls and showroom tvs WOW customers, and sales leaderboards motivate staff.

Service customers are already in your store to spend money and digital signs help them spend more with transparent pricing, greeter boards, comparison charts and much more.

In the lounge, dealers have a captive audience that already feels comfortable doing business with them. With the right marketing message, dealers can move customers from service to sales to take a test drive while they wait, add on additional services, and reinforce the buying messages.

Displaying the right content at the right time, to the right person will increase overall service revenue, PVR, retention and overall dealership profitability.