Modern dealerships move faster when KPIs are visible on screens, desktops, and mobile—not buried in end-of-month spreadsheets. We just published a new LinkedIn article and a YouTube video that show how North Georgia Toyota uses Digital Dealership System (DDS) to boost customer experience and team performance in real time.
Start with the LinkedIn Article
We break down the before/after, the impact on culture, and practical takeaways for Sales, Fixed Ops, and BDC.
👉 Read it on LinkedIn: [Your LinkedIn Article Link]
Why read it?
See how leaderboards motivate without creating mayhem
Learn how service-status screens reduce “Is my car ready?” conversations
Get quick, actionable ideas you can try this week
Watch the Conversation on YouTube
Then, jump into our video with Jim Fitzpatrick and Todd Katcher, plus a real-world testimonial from North Georgia Toyota’s GM, Gregg Epps.
▶️ Watch on YouTube: https://youtu.be/3MDNjBSGS1A
You’ll hear about:
Live KPIs that refresh throughout the day
Transparent menus and status boards customers actually appreciate
How one media player powers many TVs (and saves hours)
Conversation Summary (Podcast + Interview)
The dealership reality: GM Gregg Epps explains how replacing whiteboards with digital screens created a “wow” factor for customers and gave the team constant visibility into goals and progress.
Real-time data flow: Todd Katcher outlines how DDS pulls KPIs directly from the DMS and refreshes them throughout the day—so Sales sees leaderboard movement and pace, while Fixed Ops tracks ELR, $/RO, advisor close rate, and promise-time risk without waiting for next-day reports.
Culture and coaching: Leaderboards celebrate wins and support fair, individualized goals. When ranks shift, the team feels it—creating quick congrats, quick pushes, and fewer end-of-month surprises.
Customer transparency: Service-status and pricing menus reduce “Is my car ready?” interruptions and build trust in the lane and lounge.
Operational simplicity: One media player can power many TVs, content is centrally managed, and managers get time back to coach instead of building slides and spreadsheets.
Takeaway: Make the numbers visible and current; behavior changes in the moment—and results follow.
Follow Us on LinkedIn for More
If you like this kind of practical, dealership-tested content, you’ll get even more value by following us on LinkedIn. We share quick wins, new feature drops (like Teams), and real examples from stores around the country.
🔔 Follow Digital Dealership System on LinkedIn: https://www.linkedin.com/company/digital-dealership-system/
