Category: Service Operations

A service advisor reviews vehicle recommendations with a customer in a dealership service lane while a KPI performance dashboard glows in the background.

How to Get Service Advisors to Sell More and Increase Upsell Ratios

September 16, 2026

A service advisor and customer stand in a modern dealership service drive as large digital screens display live repair status, wait times, and KPI dashboards.

PBS Systems-Integrated Service Drive Displays for Real-Time Updates

September 15, 2026

Service advisor reviews pricing and repair updates with a customer in a modern dealership service drive, with digital status screens visible in the lobby.

How to Build Customer Trust in the Dealership Service Drive

September 10, 2026

A customer and dealership advisor review service details on a tablet as a modern showroom, digital kiosk, and service area connect in one seamless visit.

Improving Dealership Customer Experience (CX) From Showroom to Service

September 5, 2026

A service manager checks a KPI dashboard tablet in a busy dealership service lane as advisors assist customers and vehicles move through check-in.

Reducing Service Drive Bottlenecks: A Guide for Fixed Ops Directors

August 22, 2026

A service advisor in an auto shop calmly reviews a tablet inspection report with a customer while a vehicle is serviced in the background.

How to Get Service Advisors to Sell More Without Being Pushy

August 15, 2026

A service advisor shows a customer digital maintenance offers on a tablet while a dealership dashboard screen displays service KPIs and promotions behind them.

How to Increase Dealership Service Absorption Rate With Digital Upsells

August 9, 2026

Service advisor checks in a customer with a tablet in a dealership service lane while digital status boards display live repair progress and wait times.

Best Xtime Alternatives for Service Lane Check-In and Status Boards

August 4, 2026

Service manager and automotive technicians review a live KPI dashboard in a dealership service bay while discussing goals, training progress, and team performance.

How to Reduce Automotive Technician Turnover in Your Dealership

July 22, 2026

Improving Service Drive Customer Experience With Digital Welcome Boards

July 7, 2026

Customer in a dealership service lobby watches a live wait-time dashboard while vehicles move through the service lane behind the glass.

Average Wait Time Perception vs Actual Wait Time in the Service Lane

June 17, 2026

A service advisor shows a customer live vehicle status on a tablet in a modern dealership lounge with digital wait-time updates and visible service bays.

Reducing Service Drive Perceived Wait Times for Higher CSI

June 14, 2026

Service manager reviews a live technician performance dashboard in a dealership service bay while technicians work on vehicles in the background.

Best Technician Efficiency Tracking Systems for Dealership Service Departments

June 13, 2026

Service advisor in a dealership workspace checks a repair status dashboard while automated customer updates appear on a phone, with service bays active behind.

Automating Repair Order (RO) Status Updates to Save Advisor Time

June 4, 2026

Service advisor reviews a customer satisfaction dashboard with a dealership customer while staff coordinate service updates in a modern auto service lobby.

Dealership CSI Score Improvement Strategies That Actually Work

May 30, 2026