Your Support, Your Way: Choose the Type of Support You Need or Fill Out the Form for Additional Help.
Reach out to our support team by submitting a ticket below we’ll get back to you as soon as possible. For urgent inquiries, email us directly at support@ddsmail.co.
Reach out to our support team by submitting a ticket below we’ll get back to you as soon as possible. For urgent inquiries, email us directly at support@ddsmail.co.
These forms should only be used for the initial configuration or complete system-content reset. If incremental changes are needed or content is to be updated, please email support@ddsmail.co to open a ticket.
Find quick answers to common questions about our services, features, and support. If you don’t see what you’re looking for, feel free to reach out!
Each media player has a single HDMI output that can play content on a single TV or split using an HDMI splitter to as many TVs as you need.
Yes! Each media player runs a single profile, allowing unique content per screen if desired or split the media player HDMI signal to multiple TVs to play the same content from a single player.
Yes, as long as the TV has an available HDMI port and supports HD resolution. We recommend the same brand and model TV when connecting multiple TVs to the same media player via a splitter.
Yes, all connected systems receive automatic updates of manufacturer content. Dealer-provided content is updated within 24 hours. All systems have to be online to receive updates.
Definitely, we can upload and display your custom content alongside DDS content. Just send us any content or pricing changes and we will take care of the updates for you, so you can focus on managing your staff and business.
Yes, select products like the Service Status Menu and Leaderboards integrate with supported all popular DMS systems, such as CDK, Dealertrack, Tekion, Reynolds and more.
Both are supported, though we recommend a wired connection for best reliability.
The digital sign media players continue to display content from the local hard drive even if the connection drops. Unfortunately, we cannot display live content, such as leaderboards or service status without a live internet connection. We also need the internet to perform content updates and maintain the systems.
Plug the media player into the TV’s HDMI port using the provided HDMI cable, and connect it to power and the internet via WIFI or a Wired Connection. Most setups take under 5 minutes.
“No Signal” indicates the TV is not receiving a signal from the media player. Check the HDMI input on the TV and ensure the media player is powered on. If needed, try another HDMI port and/or swap HDMI cables.
Reach out to DDS Support via the website or email — As long as the system is online, we can troubleshoot and resolve most issues remotely. DO NOT REBOOT THE SYSTEM.
Send any content changes through our support portal or through email. For online systems, all content changes are updated within 24 hours.
Many dealerships do. We ship pre-configured systems with clear instructions and offer remote assistance during setup. For dealerships looking for a turnkey installation, please speak with your sales representative.
Yes! We offer onboarding sessions, quick-start guides, and live support to ensure your team is comfortable using the system. Our leaderboard application comes with free training and includes help videos in the system.
Reach out to our support team via web or email and we will work with you to setup the new DMS integrations.
Yes. We go to great lengths to ensure our servers are kept to the highest security standards while employing an independent team to patch, monitor, and maintain our systems. In addition, no customer data is held on the media players at the dealerships.
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