Customer Support
Your Support, Your Way: Choose the Type of Support You Need or Fill Out the Form for Additional Help.
Let’s Get
You the Support
You Need.
Reach out to our support team by submitting a ticket below we’ll get back to you as soon as possible. For urgent inquiries, email us directly at support@ddsmail.co.
Content Setup
These forms should only be used for the initial configuration or complete system-content reset. If incremental changes are needed or content is to be updated, please email support@ddsmail.co to open a ticket.
Contact Digital Dealership System
Prefer to talk live? Message us and we’ll set up a quick call or demo at your convenience.
Connect with Our Team
Have a question about digital signs, Pulse KPIs, or integrations? Message us and a specialist will jump in with clear next steps.
Book a Call
to Upgrade Your Dealership Screens
Have questions about digital signs, Pulse KPI leaderboards, or integrations? Tell us what you’re trying to solve and we’ll recommend the fastest, smartest path to results. For urgent inquiries, email us directly at support@ddsmail.co.
You’re in the Right Place
Contact Us
800-841-7084
Email Us
info@ddsmail.co
Mailing Address
2253 Vista Pkwy N #9, West Palm Beach, FL 33411, United States
Schedule a Demo
If you want to see how our products work please click here to schedule a demo.
Frequently Asked Questions
Find quick answers to common questions about our services, features, and support. If you don’t see what you’re looking for, feel free to reach out!
What Can I Do with Digital Signs
Sales floor: Show Pulse leaderboards, celebrate sold units, rotate promos and finance explainers.
Service drive: Display live RO status, promised times, lane assignments, advisor KPIs.
BDC: Track set, show, sold, call outcomes, lead aging, daily follow-ups.
Parts: Show fill rate, counter time, top sellers, will-call ready alerts.
Customer lounge: Run commercial-free Lounge TV with your promos and a live service status ticker.
Culture and HR: Welcome new hires, celebrate birthdays and milestones, share safety tips and coaching notes.
Marketing and revenue: Rotate offers and menus, add QR codes to book service, value trades, or apply for financing.
Operations: Push emergency alerts, recall campaigns, recon and dispatch metrics to the right screens.
Control and scheduling:
Create zone-specific playlists for drive, lounge, showroom, and offices.
Schedule by time of day, events, weather, or shop load.
Use permissions to keep customer screens clean and staff dashboards detailed.
Hardware and reliability:
Works with existing TVs via a small player.
Content caches locally so screens keep playing during brief internet outages.
What’s the first step to get started?
Book a quick demo, pick your starter package, and we’ll map a rollout plan tailored to your store(s).
Can I show different content on different TVs in the dealership?
Yes! Each media player runs a single profile, allowing unique content per screen if desired or split the media player HDMI signal to multiple TVs to play the same content from a single player.
Is the content updated automatically?
Yes, all connected systems receive automatic updates of manufacturer content. Dealer-provided content is updated within 24 hours. All systems have to be online to receive updates.
Can I use my own dealership videos and graphics?
Definitely, we can upload and display your custom content alongside DDS content. Just send us any content or pricing changes and we will take care of the updates for you, so you can focus on managing your staff and business.
Can I connect the digital signs to our DMS?
Yes, select products like the Service Status Menu and Leaderboards integrate with supported all popular DMS systems, such as CDK, Dealertrack, Tekion, Reynolds and more.
Can I run DDS signs on Wi-Fi or do I need a wired connection?
Both are supported, though we recommend a wired connection for best reliability.
Is installation turnkey or DIY?
Both options. We provide self-install guides or coordinate full turnkey with certified partners.
Instant Insights. Smarter Teams.
Streamline your operations and boost performance with cutting-edge solutions designed for modern businesses.