Digital Dealership System Podcasts
Honest conversations with industry pros about forward-thinking insights on transforming dealership experiences through smarter screens and data-driven content.
Your Marketing Got Them in The Door… Now What?
Todd Katcher connected with Chris Herman to discuss a major blind spot in automotive retail: dealerships spend heavily to drive traffic but often underinvest in the customer experience once they arrive. In this conversation, Todd breaks down why in-store messaging matters, how dealerships can stand out beyond OEM sameness, and why focusing solely on leads and traffic creates a disconnect for the customer experience.
Why Most Dealership Digital Signs Fail (And What Actually Works)
The Car Guy Coffee crew and Todd Katcher discuss the real challenges dealerships face inside their stores. From outdated digital signs to missed communication opportunities with customers and staff, Todd explains why most dealership marketing stops at the front door — and how internal digital systems can completely change the experience.
Why Dealerships Are Focusing on Fixed Ops Leaderboards | NADA 2026
At NADA, we got to hear directly from dealers on the show floor. From fixed ops leaderboards to real-time data dashboards, the discussion dives into how dealerships are using technology to motivate teams, improve performance, and better understand what’s happening inside their stores. In this video, hear some of biggest differences at this year’s NADA event, how dealer priorities are evolving, and why fixed operations remain the most important (and profitable) area of the dealership.
NADA 2026 | Jason Harris | How Real-Time Data Builds a Winning Dealership Culture
At NADA 2026, Jason Harris and Todd Katcher of Digital Dealership System break down one of the biggest problems in automotive retail: managing by rearview mirror. From real-time leaderboards to building a healthy competitive culture, this conversation dives into why top-performing dealerships focus on people first, process second, and technology third — and how instant visibility into performance can change everything.
Dealers: Ditch the Whiteboard. Go Real-Time. | CBT News at NADA 2026
At #NADA2026 Jim Fitzpatrick from CBT News sat down with Todd to talk about a dealership problem that quietly burns time and money every single week: manual reporting, outdated boards, and performance visibility that shows up too late to matter.
NADA 2026 | What to Do in Vegas (Outside of the Casinos)
If you’re in Las Vegas for NADA, chances are your days are filled with meetings, demos, and sponsored events. But, if you have time to explore, here are Todd’s Top Vegas Picks
Todd Katcher on the Car Guy Coffee Podcast | Dealership Growth, Data & Execution
Todd Katcher (Founder, Digital Dealership System) joins the Car Guy Coffee Podcast to talk real-world dealership growth—what actually moves the needle, what slows teams down, and how operators can turn visibility into execution.
How Digital Signage Transforms the In-Store Dealership Experience
Dealers spend tens of thousands of dollars every month driving traffic to their website— but what happens when customers actually walk through the door? Jim Fitzpatrick from CBT News sits down with Todd Katcher to unpack one of the most overlooked breakdowns in automotive retail: the disconnect between digital marketing and the in-store experience.
NADA 2026 Prep & Insights: The Gap Between Tools and Results
NADA is full of new technology, bold claims, and packed schedules — but the real advantage comes from how well you execute. In this conversation, we dig into how to properly plan for NADA before you arrive, including setting clear goals, prioritizing meetings, and deciding which technology is actually worth your time. We also talk through how to navigate the show efficiently once you’re on the floor, avoid common distractions, and focus on conversations that move the needle.
How Real-Time KPIs Transform Dealership Performance
Todd from Digital Dealership joins Jim Fitzpatrick from CBT NEWS to break down how real-time KPIs and digital leaderboards can boost dealership performance. Learn how live metrics improve sales, service, BDC efficiency, and team accountability. This conversation offers actionable insights.
North Georgia Toyota Boosts Team Performance
Todd from Digital Dealership and Jim Fitzpatrick explore how Gregg Epps from North Georgia Toyota transformed team performance and customer experience using the Digital Dealership system. Learn how integrating digital tools enhances sales flow, service efficiency, and overall guest satisfaction.
Transforming Lead Management with Data-Driven Systems
Todd from Digital Dealership and Shasta Haddock from I’m A Car Chick podcast dive into how data-driven systems and smarter lead management workflows are reshaping dealership growth. Learn how streamlined e-commerce funnels, digital tracking, and actionable metrics elevate conversion rates and profitability.
Optimizing Service Appointments for Growth
Todd from Digital Dealership and Jim Fitzpatrick discuss how improving service appointment processes fuels dealership growth. Learn how streamlined service flow, digital scheduling tools, and clear guest communication enhance efficiency, retention, and profitability by highlighting practical steps.
Building a High-Performance Dealership Culture
Todd from Digital Dealership and Jason Harris explore how building a high-performance culture transforms dealership results. Learn how leadership alignment, digital tools, and clear communication elevate team accountability, efficiency, and long-term growth across all departments.
Accelerating Dealership Growth Through Digital Transformation
Todd from Digital Dealership and Jim Fitzpatrick from Driving Solutions explore how digital transformation accelerates dealership growth. Learn how integrating online retail, real-time dashboards, and team-aligned workflows drive efficiency, sales uplift, service retention and sustainable competitive advantage.
Elevating Your BDC Performance with Smart KPIs
Todd from Digital Dealership and Jason Harris unpack how the BDC (Business Development Center) becomes a performance engine with smart KPIs and aligned workflows. Learn how tracking calls, appointment conversions and digital follow-up elevates guest experience, team focus and measurable growth across the process.
Update Dealership Workflow with Digital Dealership System
Todd from Digital Dealership and Jim Fitzpatrick from CBT News discuss how strategic digital systems reshape dealership workflow. Learn how real-time data, modern communication tools, and streamlined processes boost performance, improve customer engagement, and support consistent growth across every department.
NADA 2024 with Todd Katcher: Dashboards, and Dealerships
Todd from Digital Dealership and Jason Harris from The Drive with Jason explore how data-driven workflows strengthen dealership teams. Learn how clear role alignment, improved communication, and smarter use of metrics boost execution, elevate performance, and support steady growth across every department. This creates lasting team consistency
Insights from NADA Show 2024 with Todd Katcher
Todd from Digital Dealership joins Jim Fitzpatrick at the NADA Show 2024 to share cutting-edge dealership strategies. Learn how emerging technologies, online retail trends and leadership alignment are shaping modern auto retail, boosting profitability, guest experience and operational agility.
The Parts Girl Podcast with Todd Katcher
Todd from Digital Dealership joins Kaylee Felio from Parts Edge to explore how modern dealership technology drives better team performance. They discuss real-time tracking, digital signage, and user-friendly workflow tools that boost efficiency, motivate staff, and support long-term operational success across the store.
Dominion DMS Interviews Todd Katcher
Todd from Digital Dealership joins Sharon Kitman of Dominion DMS VUE Points Podcast to discuss how dealers use data to motivate and retain staff while improving the customer experience. They explore real-time metrics, integrated digital signage, and practical workflows that support consistent performance.
CBT News at NADA 2022 with Todd Katcher
Todd from Digital Dealership talks with CBT News during NADA 2022 to share how modern digital tools support dealership teams. They discuss real-time data, in-store displays, and clearer workflows that improve communication, enhance customer experience, and strengthen performance.
Inside Automotive with Todd Katcher
Todd from Digital Dealership joins Inside Automotive to discuss marketing consistency across the car-buying journey and how dealers can stand out in a crowded market. They explore using digital tools, clear messaging, and strong tech partners to elevate customer experience and support steady growth.
Inside the Aisle: In-Store Marketing with Chris Herman
Todd Katcher sits down with Chris Herman of Herman Advertising to explore how in-store marketing shapes the auto industry and influences health, fitness, and lifestyle choices, highlighting the strategies that engage customers at crucial moments.